Our research team evaluated 23+ tools and narrowed the list based on optimization, features, and convenience. Below is the shortlist of the best USA virtual phone number providers in 2022.
Top USA Virtual Phone Number Services
1) RingCentral – Best for Remote agencies and call centers.
RingCentral is one of the best virtual phone number service providers based on VoIP technology. Its numerous call management features have been the ideal choice for call centers. It offers video conferencing, calling, and messaging from a single integrated platform. RingCentral has a directory listing so that leads can find your number in local or national business directories. You can access call forwarding, screen sharing, video voicemail, and call logs. Moreover, it offers numerous extensions with notifications of missed calls and received faxes. Features: Get Local Numbers in the following Countries: Canada, USA Free Trial: 15-Day Trial
It can screen calls and get the caller’s information before responding. Admin assistants can manage a high volume of call transfers using call delegation. Users can set their status display to show whether they are available or busy. You can park and hold calls in a virtual location and retrieve them from your business desk phone. Paging enables real-time announcements to the overhead mobile devices and desk phones. The Shared Lines feature allows you to answer several calls on multiple devices. The platform enables users to forward voicemail messages to email in the RingCentral online account. Call flip lets you move an ongoing call between the soft, mobile, or desk phone. This US phone number offers multiple numbers. Third-party integrations include Microsoft Teams, Salesforce, Hansen, Chorus.ai, Kustomer, and G suite. RingCentral supports: iOS, Android, macOS, Linux, and Windows. Customer support: Chat, phone, email, Webinars, FAQs, e-guides, and video tutorials.
Key specs:
Usage: Texts, Calls, WhatsApp, Email Pricing: Plans starting at $19.99 a month. 33% Discount on Yearly Payment. Incoming Calls (Per minute): Starting at $0.25 Outgoing Calls (Per minute): Starting at $0.03 Receive SMS: Yes Setup Fees: None Free Trial: Yes – 15 days Visit RingCentral »
2) Nextiva – Best All-in-one business communications provider
Nextiva is a cloud-based phone solution in the US that provides virtual phone numbers for businesses. It can also apply to home phone calls, offering system stability and call management with more than 40 VoIP capabilities. These features include call holding, queuing, forwarding, screening, and call parking. This platform offers two categories of service with multiple pricing tiers. The Business Phone plan provides efficient omnichannel customer support. It also stores contact information, tracks business productivity, and monitors internal communications. Nextiva sales and CRM plans, on the contrary, help to support marketing operations and large-scale sales. You can get Nextiva softphones for internal and external communication with HD call quality VoIP. Features: Get Local Numbers in the following Countries: Canada, UK, USA, Puerto Rico Free Trial: 30-Day Free Trial
It provides analytics and call reporting to help monitor performance in real-time. Call queues let you handle a higher number of calls without sending them to voicemail. Users can receive voicemail messages in their email inboxes. Call pop shows important caller details on your screen before picking up the call. The system has a multi-level auto-attendant that directs inbound calls to the correct department or person. It has call screening that filters incoming calls and blocks spam or telemarketers. This virtual USA phone number offers multiple numbers. Third-party integrations include Zendesk, Sugar CRM, ServiceNow, HubSpot, Microsoft Outlook, and more. Nextiva supports iOS, Windows, Android, macOS, and Linux. Customer support includes instant chat, phone, Webinars, FAQs, e-guides, and video tutorials.
Key specs:
Usage: Texts, Calls, WhatsApp, Email Pricing: Plans starting at $18.95 a month. Incoming Calls (Per minute): Starting at $0.25 Outgoing Calls (Per minute): Starting at $0.45 Receive SMS: Yes Setup Fees: None Free Trial: Yes – 7 Days Visit Nextiva »
3) GoToConnect – Best Remote agent management
GoToConnect is a business phone system that merges Jive’s hosted PBX system, LastPass, and GoToMeeting. The platform offers messaging, a support center, virtual voicemail, and video meeting capabilities. It is a part of LogMeIn’s GoTo software suite and was initially known as Jive. Like RingCentral, GoToConnect has video conferencing, real-time predictive data, and audio conferencing. Both platforms have a 99.999% uptime service level agreement (SLA). Also, conference meetings held on GoToConnect come with unlimited durations. GoToConnect guarantees free international calling. Moreover, it is cheaper, has a robust conferencing setup, and can view up to 25 video feeds.
Features:
It has customizable dial plans and a drag-and-drop system for routing calls. You can use call flows to create visual patterns for after-hour calls. GoToConnect offers call analytics that monitors calls by day of the week, time, length, location, and issue. It lets you set up custom messages and greetings for when you open and close your business. GoToConnect allows number porting and calls transfer to other devices. Third-party integrations with Slack, Zendesk, GoTo, Marketo, and Microsoft Teams. It supports iOS, Android, Linux, macOS, and Windows. You can get multiple numbers.
Key Specs:
Video conferencing: 250 participants Get Numbers in the following countries: Canada, Chile, Argentina, Australia, Brazil, China, Croatia, and 190+ countries. Starting price: Plans starting at $12 a month. 14% Discount on Yearly Payment. Receive SMS: Yes Setup Fees: None Free Trial: Yes – 14 Days Visit GoToConnect »
4) Phone.com – Best customized virtual phone numbers
Phone.com is a cloud-based virtual number provider that allows you to manage a business anywhere in the US. The company provides VoIP phone services for small businesses, individuals, and home offices. It offers unlimited SMS, Voice, MMS, and inbound and outbound faxes functionalities. The platform has a mobile and desktop app with a simple user interface. They have scalable and customizable plans with unlimited calling or pay-per-minute options. You can get additional global numbers, IP business phones, and adapters to analog telephones. The platform has extensions, on-hold music, calling queues, and auto-attendant services.
Features:
It offers call analytics to help track incoming and outgoing calls by time of the day and duration. You can get notifications through email every time a caller leaves a voicemail. The service can provide caller ID info by setting up call screening with an audio message. Users can record all phone conversations for later reference. Audio conferencing has HD voice quality and can connect up to 300 participants. It has a dial-by-name directory for callers to enter the first or last name of the person they are trying to reach. The platform allows you to select hold music to engage the waiting callers. Voice tags help respond with appropriate salutations if multiple calls are ringing to the same number. It can transcribe voicemails and automatically send them as text messages. Phone.com supports iOS, Android, Windows, and macOS. Customer support includes instant chat, phone, tickets, FAQs, and e-guides.
Key specs:
Type of Virtual Phone Numbers: Toll-Free, Custom, Local, Vanity, International Usage: Texts, Calls, WhatsApp, Email Pricing: Plans starting at $11.99 a month. 20% Discount on Yearly Payment. Incoming Calls (Per minute): Starting at $0.04 Outgoing Calls (Per minute): Starting at $0.039 Receive SMS: Yes Setup Fees: None Free Trial: 30 Days Money Back Guarantee Visit Phone.com »
5) Voiply – Business and Residential VoIP Phone Service Provider
Voiply is a private company with international and virtual communications solutions. The service provides customers with a free virtual phone number in over 50 countries. Users can route calls to multiple numbers simultaneously or in a specific order. The solutions allow you to change the destination of incoming calls and forward them to the correct number or device. Advanced features include international ringback tones, sequential ringing, SIP trunking, and call screening. Voiply has an online control center, a hosted PBX, and unlimited extensions. The phone system offers state-of-the-art capabilities on its flexible calling plans. You also get to access multilingual customer service and change the settings for the voice menu to meet the business needs.
Features:
Real-time reporting and analytics let you view call data from the online dashboard. It offers an intuitive Interactive Voice and custom greetings to respond to callers. You can use the time/day schedule for calls according to the days and hours of your business. It provides auto-attendant guides callers to the correct department or people. Users can send and receive voicemails as attachments directly as email messages. You can record some or all the incoming calls to your virtual number. It offers 24/7 online account management that updates the account information. The platform provides all the call history (Logging), including dates, times, and durations. Users can set custom hold music for callers waiting on a call. Voiply supports iOS, macOS, Android, and Windows. Customer support includes instant chat, phone, email, FAQs
Key specs:
Type of Virtual Phone Numbers: Toll-Free, Local, National Usage: Calls, WhatsApp Pricing: Plans starting at $7.16 a month. Incoming Calls (Per minute): Starting at $0.014 Outgoing Calls (Per minute): Within US and Canada its free of charge. Receive SMS: Yes Setup Fees: None Free Trial: Yes – 30 Days Visit Voiply »
6) Grasshopper – Best for Virtual business phone number
Grasshopper ranks as one of the best virtual phone number providers for businesses or solopreneurs of up to 20 people. The platform specializes in VoIP services with unlimited domestic calls, messaging, and voicemail. This virtual phone company helps in separating business-related calls from personal calls. It has business analytics to help keep track of all the performance metrics. It allows users to change settings and have the option to restrict business calls to their working hours. The system lets you get real-time call notifications, review the caller, and answer when necessary. Grasshopper virtual phone service allows you to call over Wi-Fi or VoIP for performance management. The features include call forwarding, virtual fax to email, call routing, and extensions.
Features:
It offers a live US-based virtual receptionist to help answer calls during business and after hours. An auto attendant is available to welcome and re-direct callers to the relevant person or department. This app transcribes voicemail to text, so users can read the message instead of listening. Grasshopper provides detailed usage reports and calls tracking metrics. It allows you to record professional custom greetings to welcome callers. The platform uses on-hold music to keep waiting callers engaged. The simultaneous call handling can take multiple calls at the same time. You can control incoming calls by screening and blocking spam callers. Third-party integrations include Zapier, HubSpot, Zoho, Skype, Chatdesk, Volusion, and Google Voice. Grasshopper supports iOS, Linux, Android, macOS, and Windows. Customer support includes instant chat, phone, FAQs, e-guides, and video tutorials.
Key specs:
Usage: Texts, Calls, WhatsApp, Email Pricing: Plans starting at $26 a month. 10% Discount on Yearly Payment. Incoming Calls (Per minute): Starting at $0.06 Outgoing Calls (Per minute): Starting at $0.084 Receive SMS: Yes Setup Fees: None Free Trial: Yes – 7 Days Visit Grasshopper »
7) CallHippo – Best for Better call operations.
CallHippo company has its headquarters on East Coast, Southern US. This USA virtual phone service is a go-to company in more than 50 countries across the globe. It facilitates communication in a convenient, efficient, and cost-effective way. It also offers cloud-based VoIP services and enables you to add multiple users to one account. The service comes with a number, talk time, and service features package. CallHippo provides options like a smart switch, voice mail, smart call forwarding service, and ring-all. Furthermore, it displays the virtual phone number to your client when you make an outgoing call. You can also pick up incoming calls through CallHippo’s app or route the call to an alternative phone number.
Features:
It can record all phone conversations for the manager’s convenience. The power dialer automatically dials the phone number of the next contact on the call list. You can transfer a connected call from your phone to a team member. CallHippo can queue incoming calls in a line when the agent is not available. The call conference feature can add a third person to a two-way call. Analytics allows users to get real-time call metrics, identify trends and scale up their businesses. Its automatic call distribution assigns call equally amongst all your executives. This virtual USA phone number offers multiple numbers. Third-party integrations include Freshdesk, Hubspot, HappyFox, Intercom, Pipedrive, Slack, and 100+ apps. CallHippo supports Android, macOS, iOS, and Windows. Customer support includes phone, email, demo, and e-guides.
Key specs:
Type of Virtual Phone Numbers: Local Usage: Texts, Calls, WhatsApp, Emails Pricing: Plans starting at $16 a month. Incoming Calls (Per minute): Starting at $0.02 Outgoing Calls (Per minute): Starting at $0.020 Receive SMS: Yes Setup Fees: None Free Trial: Yes – 10 Days Visit CallHippo »
8) Google Voice – Best for Small budget businesses
Google Voice is a USA virtual number service with a straightforward, easy-to-use interface. Its services are available for personal and business use to those with single-number accounts. The platform is ideal for individual users due to its dedicated phone numbers and free charges. Google Voice enables users to configure their Private Branch Exchange (PBX) system and use a Wi-Fi or cellular network to make calls. You can use the services to send messages, download files, and answer voicemails on mobile phones and landlines.
Features:
It has real-time reporting for users to access and view phone data as soon as it happens. You can create custom phone greetings when you sign up for Google Voice virtual phone number. It can screen calls to get the caller’s information before answering. Google Voice provides an address book for adding contact information. Depending on how you set the rules, it can route calls to individual extensions or groups. The platform can block spam and telemarketer calls. Third-party integrations with Google Calendar, Google Meet, Gmail, and Google Drive. Google Voice supports Windows, iOS, Android, and macOS. Customer support includes instant chat, FAQs, e-guides, and video tutorials.
Key specs:
Type of Virtual Phone Numbers: Local, International Usage: Texts, Calls Pricing: Plans starting at $125 a month. Incoming Calls (Per minute): Starting at $0.02 Outgoing Calls (Per minute): Starting at $0.01 Receive SMS: Yes Setup Fees: None Free Trial: Yes – 14 days Link: https://voice.google.com/u/0/about
FAQs
A US virtual phone number is not directly associated with a telephone line but looks like a regular USA phone number. It is programmed with intelligent cloud features to help in managing high-volume calls. This number has an American area code and can forward calls to one or more of the pre-set telephone lines of your choice. Here are the best US virtual phone numbers
RingCentral Nextiva GoToConnect Phone.com Voiply Grasshopper CallHippo
Knowing how to select the best USA virtual number is essential since the service providers are usually different. Consider the following factors in your decision criteria.
Price: Select the virtual phone service provider that fits your budget. Some services have monthly plans, while others charge per minute. Moreover, customizable plans allow you to pay only for the features needed. Local Area Code: Virtual phone number providers are not locked to a specific geographic location or line. Therefore, users can choose from an area code and phone number. So, you should ensure that you have selected an area code that denotes your regional location in the US. Customer Support: Trained technical support is necessary since you will likely have questions. The service should also provide FAQs and explanatory articles on its website. Features: Look into call management capabilities like call recording, transfers, routing, and queues. These will be helpful as the volume of incoming calls gets high when your business grows. Call Quality: The USA virtual number should have a good connection to make communications efficient. Consider the call quality to help you thrive in the long term. Multiline Management: You should be able to separate personal from professional communication. Using multiple lines on a single device is very convenient in handling high-volume business calls. Type of Phone Numbers: Depending on the current scaling plans and professional needs, you may want a local or toll-free number. If you are targeting foreign markets, then go for an international number.
There are three types of numbers in the USA that you can purchase as virtual phone numbers:
Toll-free numbers are free for the caller to call within the United States. They start with 833, 844, 855, 866, 877, or 888 codes. Local US numbers have city-specific dial-code or area codes based on specific geographic areas. Vanity numbers use recognizable patterns of numbers or letters that make them easy to remember. An example would be “1 (888) PEACHES.”
